Quote:
Originally Posted by b0son
Surely it's hospitality? People treat hospitality staff appallingly. Treat someone that way outside the work environment, and you'd soon be put on your behind.
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There is a general sense of entitlement with regards to how some act towards hospitality and retail staff. Just because you are a customer, that doesn't give you permission to be rude, demanding, nasty or expect to be treated like royalty just because you are spending money.
I often here the "customer service" is appalling these days remark. Well, it works both ways. Treat a customer with contempt, well that's the despicable. Treating a customer service member the same way, well that somehow ok because "the customer is always right" mentality that has infected the community.