That's because there's no accountability for management with budgets and the KPI's aren't thought through and they're vague, an example may be processing claims within X time period but it doesn't matter if you do it wrong 15x just as long as it's 'processed' within the timeframe.
It's the oldest trick in the book and human nature to exploit it.
It's like fixing lost time injuries in a workplace - stop recording them.
How many LTI's did we have this quarter? None!
That's the difference between having data and using data analytics to read into it, very rarely does someone do the latter properly.
Ask accountants about exchange rate changes, price increases and inventory levels and watch the one sided argument that will occur.
It's not just government, this same blindness occurs in corporate groups too.