Servicing my car after a $1500 service!!

[81yne]

Well after getting a $1500 service a couple of weeks ago i thought i would check all the fluids in the ute. To my suprize i found this!!
[IMG][/IMG]
The little plastic tub is my clutch fluid tank and the bottle cap has fresh fluid in.. Not wat i was expecting.

[EB#]

$1500 service eh....
Do you have a list of what they did for that price ?

[81yne]

I do have a list but im not at home at the moment. I know though that the service did include 4 tyres, engine oil change, coolant flush and change, replace thermostat, wheel balance and alignment...

[AdamL]

Ok, so it wasn't a $1500 service. Your total bill was just $1500.

[Kable72]

The 4 tyres would have thrown it way up there.

[81yne]

Yeah should of taking the price of the tyres out. But when talking to the mechanic who worked on my car and listening to the apparent detail and care he took on my car i think the condition of the clutch fluid should have been mentioned if not changed

[FPV GTHO]

They would probably look at clutch fluid with other fluids like power steering and brakes.

[Yellow_Festiva]

Are you following the log book schedule at all or just doing stuff as you remember?

What exactly did you tell the service centre when dropping off?

Did you price match / shop around for tyres?

Curious to see a break down of what you were charged if possible.

[81yne]

The car was orignally put in for a genral log book service. But as buying the car second hand was unsure of its servicr history. During the service the mechanic called saying the car needs 4 tyres (which was expected) at i think around $130 a tyre. The power steering and brake fluid were replaced and coolant changed with a flush that i requested. Im not really concerned about the price it was just the fact going through everything he did and missed what i think is a big problem.

[2011G6E]

Many moons ago a service manager I know personally told me to have a careful read of what is checked in a "log book service", and more importantly check yourself things that aren't mentioned, as some mechanics shops, even big dealerships, don't bother looking at anything near what is listed in the book.

In my mates words: "If something right next door to what the logbook said to check was on fire, they wouldn't even look at it if it isn't in the book to be checked at that service..."

[BENT_8]

Wow, $1500 for that.

So roughly...

$520 for tyres inc. balance
$70 for alignment
$40 for oil
$10 for filter
$40 for coolant
$15 thermostat
And you can bet your left one they would have only sucked the old fluids from the actual reseviors and not flushed and bled the lines.

Sounds way to high to me, i'd love to see the itemised prices they invoiced you for.

[xtremerus]

Originally Posted by BENT_8

Wow, $1500 for that.

So roughly...

$520 for tyres inc. balance
$70 for alignment
$40 for oil
$10 for filter
$40 for coolant
$15 thermostat
And you can bet your left one they would have only sucked the old fluids from the actual reseviors and not flushed and bled the lines.
Sounds way to high to me, i'd love to see the itemised prices they invoiced you for.

Why do you say that. Is that what you would do?

[Yellow_Festiva]

Originally Posted by BENT_8

Wow, $1500 for that.

So roughly...

$520 for tyres inc. balance
$70 for alignment
$40 for oil
$10 for filter
$40 for coolant
$15 thermostat
And you can bet your left one they would have only sucked the old fluids from the actual reseviors and not flushed and bled the lines.

Sounds way to high to me, i'd love to see the itemised prices they invoiced you for.

So labour was gratis then?

[Yellow_Festiva]

Double post

[xisled]

The price sounds fine to me.

But I have worked at a dealership and what most mechanics do, is exactly what the customer has requested.

My question is, did you actually ask for this to be checked and if needed replaced?

[81yne]

Yeah the price im not really concerned about. And i didnt ask for the clutch fluid to be replaced. During the service the mechanic rang me to tell me about the tyres and also told me some other small things and asked if i wanted them replaced (thermostat, and an idler pulley ) which this was fine. This is why i thought it was strange he missed how bad the clutch fluid was.

[Sic6XD]

I work at a major workshop in bendigo, And that price seems about right, What doesn't is the fact the care level is low, I personally like to check everything, right it down and call the customer if it seems off, Not just cover it up and hope they don't notice some mechanics need to treat car's like there own.

[81yne]

Originally Posted by Sic6XD

I work at a major workshop in bendigo, And that price seems about right, What doesn't is the fact the care level is low, I personally like to check everything, right it down and call the customer if it seems off, Not just cover it up and hope they don't notice some mechanics need to treat car's like there own.

Thanks mate thats exactly what i think.

[galaxy xr8]

Originally Posted by Sic6XD

I work at a major workshop in bendigo, And that price seems about right, What doesn't is the fact the care level is low, I personally like to check everything, right it down and call the customer if it seems off, Not just cover it up and hope they don't notice some mechanics need to treat car's like there own.

Which workshop would this be may I ask ?.

[Fiesta_Man69]

$1500? Somebody saw you coming....

[Windsor220]

Sounds like normal dealer pricing. Just remember they charge about $150 an hour.

[BENT_8]

Just to clarify, was this done at a dealership, or was it a logbook service carried out by an independant?

[81yne]

I got it done at ultra tune.

[BENT_8]

Originally Posted by 81yne

I got it done at ultra tune.

Thankyou, enough said.

[rushing on acid]

One rule i have when it comes to anything replaceable is cheap doesn't mean better.

To the OP, what you paid is pretty fair for the service. Its a shame they missed the clutch fluid. Best thing you can do is notify them of their mistake, do it in a nice way they MIGHT resolve the issue free of charge as a sign of good will.

[Fiesta_Man69]

I'll rephrase: ultratune saw you coming...

To be avoided at all costs...

[81yne]

Rockhampton (southside). I will get back in contact with the mechanic and let him know wat i found. Im not after a refund or anything as i have fixed the problem myself but the point of my story was how he didnt pay much attention and pretty careless on his behalf.

[mik]

i would`nt be a critic until i knew precisely what they did on the service, because they missed one thing does`nt mean the rest of the job was lack lustre.

[81yne]

Well also when i picked the car up i had a quick look under the bonnet (due to having a history of workshop leaving tools under there) to find a puddle of coolant sitting near the thermostat housing. The mechanic told me it was just from the flush but then shiwed hin the hose clamp was loose and he disnt tighten it

[81yne]

Sorry for those spelling mistakes in the last post im replying on my phone.