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The Pub For General Automotive Related Talk |
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#31 | ||
Regular Member
Join Date: Oct 2010
Location: Australia
Posts: 138
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Got the email too. Thought it looked dodgy, but I'll look into it more now.
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Cheers 2010 FG XR6 Ute |
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#32 | ||
Starter Motor
Join Date: May 2016
Posts: 1
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Hi fordforums.com.au people!
Just in case there is anyone still wondering - Yes, these emails are genuine. Where possible, we will contact past service customers directly to advise them of this program. Customers that do not receive direct contact from Ford but believe they may be entitled to compensation can visit www.ford.com.au/roadside-claim for information about Ford’s Roadside Assistance Compensation program or to lodge a claim. For further questions customers can call 1800643673. Regards, Shahni @ Ford Australia |
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#33 | ||
"WHEEZER" POWERED
Join Date: Dec 2004
Location: Western Suburbs, Victoria
Posts: 1,385
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I think there has to be more to this.
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#34 | ||
Donating Member
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Posts: 5,674
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#35 | |||
FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Adelaide
Posts: 1,715
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Quote:
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2016 Kuga Titanium 2.0l EcoBoost |
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#37 | ||
FF.Com.Au Hardcore
Join Date: Feb 2008
Location: WA
Posts: 3,705
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$35 Woohoo!
Seems the ACCC has lit a fuse, good!
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www.bseries.com.au/mercurybullet 2016 Falcon XR8. Powered by the legend that is - David Winter. XC Cobra #181. 1985 Mack Superliner, CAT 3408, 24 speed Allison. |
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#38 | ||
"WHEEZER" POWERED
Join Date: Dec 2004
Location: Western Suburbs, Victoria
Posts: 1,385
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Yeah. OK.
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#39 | ||
Donating Member
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Posts: 5,674
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#40 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Central Q..10kms west of Rocky...
Posts: 8,307
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Andrew Maclean
Ford compensates owners for (not) free roadside assistance Ford Australia has admitted a clerical error will cost it almost $10million, with plans to compensate owners of more than 430,000 vehicles that were charged for “free” roadside assistance over the last five years. The car maker has initiated what it calls a “remediation program” after an internal investigation found that it had charged customers $15.95 for a free service that may never have been used. It comes a week after the blue oval was hauled over the coals by the Australian Competition and Consumer Commission, which launched legal action over what it claims as “unconscionable and misleading or deceptive conduct” and “false or misleading representations in its response to customer complaints."
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CSGhia |
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#41 | ||
Donating Member
![]() Join Date: May 2008
Posts: 12,247
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The 3 month / 3000km inspection is also counted I believe.
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PX MK II Ranger FG XR6 FG X XR8 Mustang GT T3 TS50 - gone but not forgotten |
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#42 | ||
"WHEEZER" POWERED
Join Date: Dec 2004
Location: Western Suburbs, Victoria
Posts: 1,385
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#43 | ||
FF.Com.Au Hardcore
Join Date: Dec 2009
Location: Brisbane
Posts: 718
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I got 2 emails from them. Looked sus but based on what you guys above have said I clicked on the links and should get about $80 back.
Cheers Mike
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Current - 2014 FG MkII FPV GT (No 1460) Winter White, Black Stripes - 6 Speed ZF - Factory Leather & Sat Nav - Tint - Full Metal Dipstick - K&N Filter. Wife's - 2018 Peugeot 3008 Gtline, Pearl White - 6 Speed Auto - Fully Optioned. My Toy - 2014 Smart Fortwo Passion Crystal White, Black Tridion Cell - 5 Speed Auto with Flappy Paddles - Tint - Twin Exhaust The only good Commodore is the one now very very quickly disappearing in my rear view mirror. ![]() |
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#44 | ||
FF.Com.Au Hardcore
Join Date: Jan 2005
Location: Adelaide
Posts: 1,715
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Yes, it seems to be the case.
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2016 Kuga Titanium 2.0l EcoBoost |
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#45 | |||
FF.Com.Au Hardcore
Join Date: Nov 2011
Posts: 1,547
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Quote:
Thought they are giving back what they should have never charged in the first place...so how is that "costing" them, and how is it "compensation" and not a "refund"? They probably made money by having $10m of other peep's money for a period of time. Or are they refunding everything that should not have been charged, plus an additional $10m in compensation on top of the refunds? Doubt it. |
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#46 | ||
Go the Hogster!
Join Date: Sep 2008
Location: Brisbane
Posts: 2,518
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They say I'll get $133. 1 car across 7 services.
Sweet! Thanks Ford.
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Nitro XR50 - the last brand new one in OZ ![]() first registered Oct 2011. |
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#47 | ||
Regular Member
Join Date: Jul 2014
Location: Bundoora VIC
Posts: 246
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$187 for me. Noice!
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Current Rides: HIS - 2018 PDe Hyundai i30 N 6M - Performance Blue HERS - 2020 MR Mitsubishi Triton GLX-R 6M - Red Past Rides: 1997 EL Ford Fairmont 4A - Navy Blue 2006 BK Mazda 3 SP23 5A - Carbon Grey 2010 LV Ford Focus XR5 Turbo 6M - Frozen White 2013 LW Ford Focus ST 6M - Panther Black |
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#48 | ||
Rob
Join Date: Sep 2006
Location: Woodcroft S.A.
Posts: 21,543
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oddly for me, the other services that i have had done outside the eligibility period were the same price as these so called 'overcharged' ones, so i'm wondering how that is possible. Happy to accept my gift card, but doesn't quite add up.
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#50 | ||
Regular Member
Join Date: Jan 2005
Location: St Clair. SYDNEY
Posts: 465
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Just got my 3 from Ford also.
Ignore my ignorance but how does an E-Voucher work. never had 1 before |
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#52 | ||
FF.Com.Au Hardcore
Join Date: Sep 2011
Posts: 1,272
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Just print them off on your PC and present the voucher at the store of choice on the list given.
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HAPPY PENTAX USER |
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#53 | ||
Regular Member
Join Date: Jan 2005
Location: St Clair. SYDNEY
Posts: 465
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Thanks
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#54 | ||
FF.Com.Au Hardcore
Join Date: May 2009
Location: Central Tablelands. NSW
Posts: 894
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Just printed out my E Vouchers tonight, takes a while to work out what it's all about. Now I can hardly wait to make the 100 km round trip to Bathurst to spend my $7 voucher at Coles and my $10 voucher at Big W.
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Don't try and teach a pig to sing, it just wastes your time and annoys the pig.
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#55 | ||
Donating Member
![]() Join Date: May 2008
Posts: 12,247
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Yes. For those that have a larger refund over a few vehicles, the process is a bit complicated and time consuming. Better than a poke in the eye with a sharp stick I suppose.
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PX MK II Ranger FG XR6 FG X XR8 Mustang GT T3 TS50 - gone but not forgotten |
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#56 | |||
FF.Com.Au Hardcore
Join Date: Sep 2011
Posts: 1,272
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Quote:
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HAPPY PENTAX USER |
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#57 | ||
Regular Member
Join Date: Apr 2010
Location: Doreen Melb
Posts: 213
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One option you are not given is to use the vouchers on your next service at a Ford Dealership. Bean-counters asleep at their desk?
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Current Ride: FG2 GT White with Black Stripes build # 1340 Pass Ride: FG GT White |
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#58 | ||
born to be mild
Join Date: Dec 2012
Location: adelaide
Posts: 124
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$170 vouchers for me. Nice to get something back, cost me $440 for the wife's service on her focus today. Seems a bit strange they include the complimentary service , but i ain't complaining
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PXII XLT RANGER 2012 focus st , gone now lv focus triumph Daytona 1200 the black beast busa gsx1300r |
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#60 | ||
FF.Com.Au Hardcore
Join Date: Jun 2010
Location: Desert City
Posts: 2,326
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And smokes!
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2017 Mustang GT (Magnetic) |
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