Still having hassles with BTA

ts50man · 11-09-2012, 05:29 PM

I spoke to them today and got told the same story for the last 5 weeks... They are flat out with bookings and will try and take the gearbox out at the end of the week. I doubt that this will happen. I'm amazed at how laid back they are about it. I'm a manager myself and if you supplied something faulty or have a warranty problem, you get that customer priority.

They were quick and happy to take the $2600.00 off me for the box in a hurry when I bought it

**sierra63** · 11-09-2012, 05:53 PM

Then perhaps you have a chat with Office Of Fair Trading, and see what they would think as a reasonable time for them to respond.... and I think that five weeks without access to your car is unreasonable....

I think that armed with these facts, then you can re-approach, and ask them to re-consider the order of business. New customers come from looking after your current and repeat business customers. If you do not, then you find that the new business dries up.....

ts50man · 12-09-2012, 05:26 PM

I'll wait till the end of this week and If I haven't heard anything then I'll take it further

ts50man · 29-09-2012, 08:01 PM

All sorted. Ali looked after me in the end and there is no more issues.