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The Pub For General Automotive Related Talk |
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02-05-2016, 09:36 AM | #1 | ||
FF.Com.Au Hardcore
Join Date: Feb 2015
Location: here and there
Posts: 610
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Good or Bad ?
Am sure we've all had some of each ! Would be great to hear some good stories about the brand and dealership
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Ford LV2 Focus XR5 MODIFIED |
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02-05-2016, 10:09 AM | #2 | ||
FF.Com.Au Hardcore
Join Date: Jun 2010
Posts: 1,548
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I have had good and bad at the same dealership depending on who I was dealing with. Bob in the Service department at Strapp Ford was excellent went above and beyond.
One day when I took my car for Service Bob was away, I dealt with another person and he tried to flog me all this extra crap. |
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02-05-2016, 10:20 AM | #3 | ||
Regular Member
Join Date: Oct 2010
Location: Australia
Posts: 138
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I decided to change to Nuford Ford (Perth) for my servicing recently.
Even the phone call making the booking was a friendlier experience than where I used to go. The service manager had a friendly attitude and did not hesitate when I asked for things to be looked at under warranty (which were recitified). I'll be using them from now on. Complete change of attitude compared to the other one I've used. They were basically pushing me out the door when it came to a rather significant issue. All the while repeating like a parrot that "your warrantys expired, we don't care". It hadn't expired and after a long fight with Ford CRC, I got the issue fixed.
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Cheers 2010 FG XR6 Ute |
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02-05-2016, 11:09 AM | #4 | |||
FF.Com.Au Hardcore
Join Date: Jun 2010
Location: Desert City
Posts: 2,326
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Quote:
Let me guess, Lynford?
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2017 Mustang GT (Magnetic) |
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02-05-2016, 11:22 AM | #5 | ||
RS The Faster Fords
Join Date: Feb 2014
Location: Westralia
Posts: 1,694
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Had a shocker a while back, went to get some details about the new Focus RS, granted I was in my old BA wagon, dressed in flano and boardies but hey thats me. The bloke just dismissed me and said I'd have to wait until they arrived and walked back to his mates at the water cooler. A week or so later I tried an experiment, a bit better dressed I went back and parked the old RS across two bays right at the door. They all came out like angry ants from a nest and were ready to sign me up with a pre-order... We ended up with a XR5 mondeo for the missus, a bit more practical and no wait time. Certainly not from that dealer though...
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Escort RS2000 Restored factory a/c and alloys. TD Cortina Unrestored 35 000km 6cyl manual. Mk1 GT Cortina Project. FG XR50 Daily. |
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02-05-2016, 11:25 AM | #6 | ||
RS The Faster Fords
Join Date: Feb 2014
Location: Westralia
Posts: 1,694
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Oh and I notice the girl in the blue dress is back on the tele calling the Ranger a 'truck' again...
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Escort RS2000 Restored factory a/c and alloys. TD Cortina Unrestored 35 000km 6cyl manual. Mk1 GT Cortina Project. FG XR50 Daily. |
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02-05-2016, 11:32 AM | #7 | ||
FF.Com.Au Hardcore
Join Date: Jul 2012
Posts: 3,878
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Iv'e had dealings with the Hyundai dealer in Tassie.Wife bought a new I30 5 years or so ago.Salesman was pretty good without being too pushy.Bling girl as usual tried to sell extras that weren't needed or wanted but wasn't too pushy.When the trans had to have a valve body recall done she was offered either a car or a ride home 25kms.Only problem was after a service I had to remove a wheel for some reason.Needed a breaker bar and had to stand on it 100kg to loosen nuts.No way would SWMBO ever changed a wheel with the ****y little excuse for a wheel spanner that comes standard.Spoke to service manager who said that shoudn't have happened because their rattlers are checked regularly.Therein is the problem,wheel nuts should be finished manually not with an unreliable rattle gun
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02-05-2016, 11:37 AM | #8 | ||
FF.Com.Au Hardcore
Join Date: Jan 2012
Location: outback S.A...hiding in a workshop
Posts: 3,513
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what service........I've never received anything that could be jokingly called "service" from Ford, despite buying the wife's 2 new cars from them. (slow learner, no more, next will be something different).
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--------------------------------------------------------------- G'day....I'm Dave, ...everyone calls me Poppa,..05.. B.A. Fairmont mark II... may your day's be filled with smiles, your life be filled with love, may your children know nothing but happiness and joy, cherish the memory of those who strove before us for they cleared the way, spare a thought for those who serve we owe so much to so many, life and the freedom to enjoy it is a special gift that can be taken away far too soon! |
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02-05-2016, 01:40 PM | #9 | ||
Not of the Sooty variety!
Join Date: Dec 2004
Location: On a Shrinking Planet
Posts: 1,817
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I used to get good customer service from Bryan Byrt Ford and not to bad from Metro Ford back in the day.
Today, I get similar service or better from Jeep Albion and excellent service from VW for the work cars/utes.
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"To be afraid is to be alive - to act against that fear is to be a person of courage." Current
The Toy: 2002 AUIII TS50 The Daily and Tow Vehicle: 2016 VW Amarok |
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02-05-2016, 02:06 PM | #10 | ||
FF.Com.Au Hardcore
Join Date: Apr 2014
Posts: 606
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Rex Gorrell rubbish
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02-05-2016, 02:15 PM | #11 | ||
bitch lasagne
Join Date: Aug 2012
Location: Sonova Beach
Posts: 15,110
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02-05-2016, 02:47 PM | #12 | ||
P6 LTD
Join Date: Feb 2005
Location: Perth
Posts: 3,291
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One new Ford - absolutely woeful, purchasing and service, never again!!! One new Kia Sorento - fantastic experience all round. Two new Toyota's - you simply could not ask for better, both purchasing and service.
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02-05-2016, 03:19 PM | #13 | ||
FF.Com.Au Hardcore
Join Date: Dec 2014
Posts: 924
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From a dealership? Metro Ford in Brissie have been okay with me.
The service charge was right at the cap, but I expected that. They only fixed what I authorised and didn't manufacture any problems. The guy I spoke to actually seemed surprised there was nothing to fault. (boot struts, and rear bushes, but I knew about those) I've gotten prices on parts from them too. GPS remote was insanely expensive, but when I asked about tyres, the guys got back to me with a bunch of options, and the prices were on par, or better, than I was finding elsewhere. Went to the parts warehouse at Eagle Farm to grab a door seal, and the lady on the front counter was super helpful, if unknowledgeable. The guy working there who could help was on the phone to a mate and refused to actually get off the phone for 2 minutes to help. We eventually found the right part. |
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02-05-2016, 04:39 PM | #14 | ||
Regular Member
Join Date: May 2014
Location: NSW
Posts: 326
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Not from a dealership, but my pet hate walking into any shop... is getting the "are you right there??" what even does that mean.
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02-05-2016, 04:57 PM | #15 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
When I was in retail if we suspected a person was going to shop lift we were told to approach them and offer them a basket.
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___________________________ I've been around the world a couple of times or maybe more....... |
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02-05-2016, 05:12 PM | #16 | ||
Kicking back
Join Date: Dec 2013
Location: Western sydney
Posts: 8,675
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Back in 2011 when I snapped the tailshaft in my 08 ghia, I had a hell of a time getting a tilt tray to pick the car up at the time because in the first 4 calls the toweys said it doesn't happen to falcons, it's a uni. No it wasn't, 3 inches back from the gearbox it was snapped, and the shaft was on the ground. When it finally got picked up by a surprised tilt tray driver, the calls to ford started. Same response.. it wasn't an effing uni. Anyways ford in parramatta said they'd have a look at it, so I got it taken to them. 3 days later I picked it up, looked at the parts and labour $1800... total owing $0. Happy days. The car was out of warrenty, but the service manager came up to me and said this doesn't happen to a standard 6 cylinder, and left. I thought they were pretty quick on the repair and the price was reasonable...
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02-05-2016, 05:55 PM | #17 | ||||
Force Fed Fords
Join Date: Aug 2005
Location: Enroute
Posts: 4,050
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Quote:
Those guys are fantastic and I can't speak highly enough of them. The service manager Chris is brilliant, and the advisors like Mario really make an effort to keep you happy. I had diff bushes done on a G6 turbo - out of warranty. They gave me a loan car for 2 days, a coffee and the total price, $660.00 including GST. The car was 2 years out of warranty but they managed to get ford to pay for part of it. Take all the cars there and they now do tyres too.
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02-05-2016, 06:03 PM | #18 | ||
FF.Com.Au Hardcore
Join Date: Feb 2010
Location: Geelong
Posts: 1,726
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02-05-2016, 06:46 PM | #19 | |||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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Quote:
A nightmare to deal with in my experiences.
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___________________________ I've been around the world a couple of times or maybe more....... |
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02-05-2016, 06:54 PM | #20 | |||
FF.Com.Au Hardcore
Join Date: Nov 2007
Location: Riff
Posts: 12,395
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Quote:
Back when BA was new, rear diff bush gave way after 40k. Took to 3 other dealerships "couldnt hear the clunk". (Obviously fairly common issue these days) Thompson ford replaced entire diff cradle and supplied Territory courtesy car. Would defiantly recommend them.
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FGII XR6 IN LIGHTNING STRIKE R52 SIII IN GUN METALLIC |
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02-05-2016, 07:02 PM | #21 | ||
FF.Com.Au Hardcore
Join Date: Jul 2006
Posts: 7,331
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That's beside the point, asking some if they're "right" is disrespectful. If you're in a service industry you ask "how can I help you"
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02-05-2016, 09:00 PM | #22 | ||
Regular Member
Join Date: Oct 2010
Location: Australia
Posts: 138
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Cheers 2010 FG XR6 Ute |
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02-05-2016, 09:51 PM | #23 | ||
Where to next??
Join Date: Oct 2006
Location: Sydney
Posts: 8,893
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True.... You're right.
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___________________________ I've been around the world a couple of times or maybe more....... |
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02-05-2016, 10:33 PM | #24 | ||
FF.Com.Au Hardcore
Join Date: Feb 2010
Location: Geelong
Posts: 1,726
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I have to respectfully disagree with you on that. There's ways to approach a customer and asking someone 'You right?' or 'Are you right?' is fine in my opinion, as long as they ask in a polite fashion and provide propper assistance. Especially since in my 11 years in retail 9 times out of 10 if a customer didn't require assistance they would say 'I'm right thanks.'.
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02-05-2016, 10:54 PM | #25 | ||
Thailand Specials
Join Date: Aug 2009
Location: Centrefold Lounge
Posts: 49,437
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02-05-2016, 11:20 PM | #26 | ||
bitch lasagne
Join Date: Aug 2012
Location: Sonova Beach
Posts: 15,110
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02-05-2016, 11:41 PM | #27 | ||
Call me dirt... Joe Dirt
Join Date: May 2009
Location: Back in Perth for good
Posts: 5,302
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If in Perth, McInerny Ford in Morley is the best place to go for buying and servicing your Ford.
The service manager (Dan K) is just an awesome guy who loves his cars. Our family have been going there for years.
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03-05-2016, 04:05 PM | #28 | |||
FF.Com.Au Hardcore
Join Date: Oct 2008
Location: Perth, WA
Posts: 1,311
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Quote:
I live south of the river. Going to McInerney Ford is a good 30 minute drive away, but I think it's worth it. Their sales team are pretty awesome too!
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Current car: 2016 Ford MD Mondeo Titanium EcoBoost (2016-) Previous cars: 2005 Ford BF Fairmont (2006-2019) 1989 Ford EA Falcon GL (2000-2007) 1982 Ford KA Laser Ghia (1999-2000) |
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03-05-2016, 05:24 PM | #29 | ||
Former BTIKD
Join Date: Mar 2005
Location: Sunny Downtown Wagga Wagga. NSW.
Posts: 53,197
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Could be because that's what Ford call it and it's in the lines she has to read.
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Dying at your job is natures way of saying that you're in the wrong line of work.
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03-05-2016, 06:21 PM | #30 | ||
FF.Com.Au Hardcore
Join Date: Jul 2012
Posts: 3,878
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