God i love Super cheep

[Green X]

Was down there getting a few bolts (God knows why) and shock to the system they didn't have the ones i needed anyway!!.

anywho, there was some middle aged bloke there talking to the Staff about how they told him to change his oil a 10,000km and he thinks that is too long.

Staff come back with oh well it depends on how much you like your car and 10,000km would be the absolute maximum, the oil you have is a "special" blend and 5000km would be alright, he says he normally does it a 2000km

at this point i had to end the Pain, so said excuse me mate what car is it,
Hyandia Elantra he replies.
Ok, your using a synthetic oil 10,000km will be fine and it's likly the factory service interval aswell. (Didn't bother to mention the viscosity Super cheep staff have advised his to use it probably too thin aswell)

The girl behind the counter then says, Oh no i would run 10,000km on a Elantra defiantly 5000km at the most!!

At this point i smiled politely, biting my Toung on what my qualification are and what i do for a living and walked out.

[Iggypoppin']

Super crap auto-don't argue, they know more about your car than you do

[FPV+fteT3]

Originally Posted by 76txcoupe

Super crap auto-don't argue, they know more about your car than you do

Thats the right oil sir and would you like fries with that? for an extra redback we can upsize to 6 litres.........

[Joe5619]

I personally think 10,000K is too long & 5,000 in the right number for me & my cars!!

[LANKY 1]

Originally Posted by Joe5619

I personally think 10,000K is too long & 5,000 in the right number for me & my cars!!

I do mine at 15,000k. cos that's what the book says.

once when i went in to S C was looking for a fuel filter for the XF. the chick at the counter is asking me what type, year etc and come with it doesn't have a special filter. which i knew perfectly well cos that's why i asked were the filters were and not what type i needed

[Green X]

Originally Posted by Joe5619

I personally think 10,000K is too long & 5,000 in the right number for me & my cars!!

Yes but if your meant to be giving advise to a customer it should be the correct advise and if you don't know you don't just make stuff up.

You could say this is what I would do and why but I'm not sure.

That's just me thou, but i deal with equipment worth mega $$ so i find it best to know what ya doing before giving a opinion about something.

meanwhile this poor chap has somehow got the idea he needs to change synthetic oil evry 2000km but can go as long as 5000km because the guys behind the counter got there training out of Fast 4's magazine and R31 skyline forums.

[Fev]

Originally Posted by Green X

Yes but if your meant to be giving advise to a customer it should be the correct advise and if you don't know you don't just make stuff up.

You could say this is what I would do and why but I'm not sure.

That's just me thou, but i deal with equipment worth mega $$ so i find it best to know what ya doing before giving a opinion about something.

meanwhile this poor chap has somehow got the idea he needs to change synthetic oil evry 2000km but can go as long as 5000km because the guys behind the counter got there training out of Fast 4's magazine and R31 skyline forums.

Nah they're much more knowledgable then that. Someone's been reading rogercordia's guide to engines again.



On a side note the people at Autobarn in Dural(NW sydney) actually know their stuff. Even the newbie girl knew what she was doin last time i was in there although she probably transferred from another store.

[tags84]

Originally Posted by Fev

On a side note the people at Autobarn in Dural(NW sydney) actually know their stuff. Even the newbie girl knew what she was doin last time i was in there although she probably transferred from another store.

Ive notice that Mt Druitt Autobarn is useless for their expertise but penrith store is great!

Also Auto One (now Peps) In Windsor Now their stuff

[mainyard]

Originally Posted by Green X

meanwhile this poor chap has somehow got the idea he needs to change synthetic oil evry 2000km but can go as long as 5000km because the guys behind the counter got there training out of Fast 4's magazine and R31 skyline forums.

Excuse me, R31 skyline forums...

Why would you unfairly say that people who use the 31 forum are ignorant?

If you spent more than 5 mins on there you would find people on there who have more knowledge than 95% of the people on here (I say 95% not to brag but as a true fact, as there may be experienced people on here)

Keep that bit to yourself next time buddy.

On topic, if you don't know what oil you need and how often you need to change it, then you shouldn't be going to a retail store asking advice from untrained staff let alone changing the oil.
(which it isn't their fault that they are not trained, they are not expected to have any prior knowledge.)

[2.8L Hilux]

I've found that almost everyone expects too much from people behind the counter at automotive part stores. Try putting yourself in their shoes. Some customers ask the most ridiculous questions and then get the s**ts when you don't know the answer.
I had a bloke come into my store the other day saying
"Mate do you know the firing order on a g102 Charade"
I then replied "Nah sorry I dont have that infomation on hand, I can order in a workshop manual and that will tell you but other wise you will have to ask a mechanic"
He then proceeded to go off his nut and asked me how I managed to get my job and if I knew anything about cars at all.

For some reason they always seem to be VN drivers.

But back to topic, yes the person serving at super cheap should have known their oils and should have known the basics about drain intervals. Before someone is hired and can start giving advice they should learn the basics about:

- Oils (No point selling a bloke GTX2 20w-50 to put in his new Lexus just because the packaging says 'for cars built after 1992')
- Stereos
- Painting
- Bearings/Trailer Acc
- Globes (H1's H4's Stop/Tail etc etc)
- Polishes and Waxes! (Don't sell the same bloke kitten cutting compound to polish his new lexus because the packaging says it will 'restore shine')

Without this basic training the salesman may have ruiened a $10,000 engine and without a doubt ruiened someone's paint job. Realisticaly this problably wouldnt happen but you get my point. There are some people out there who have no idea when it comes to buying car parts and would take advice from anyone who they think might have SOME idea.

[Franco Cozzo]

Originally Posted by 2.8L Hilux

I've found that almost everyone expects too much from people behind the counter at automotive part stores. Try putting yourself in their shoes. Some customers ask the most ridiculous questions and then get the s**ts when you don't know the answer.
I had a bloke come into my store the other day saying
"Mate do you know the firing order on a g102 Charade"
I then replied "Nah sorry I dont have that infomation on hand, I can order in a workshop manual and that will tell you but other wise you will have to ask a mechanic"
He then proceeded to go off his nut and asked me how I managed to get my job and if I knew anything about cars at all.

For some reason they always seem to be VN drivers.

But back to topic, yes the person serving at super cheap should have known their oils and should have known the basics about drain intervals. Before someone is hired and can start giving advice they should learn the basics about:

- Oils (No point selling a bloke GTX2 20w-50 to put in his new Lexus just because the packaging says 'for cars built after 1992')
- Stereos
- Painting
- Bearings/Trailer Acc
- Globes (H1's H4's Stop/Tail etc etc)
- Polishes and Waxes! (Don't sell the same bloke kitten cutting compound to polish his new lexus because the packaging says it will 'restore shine')

Without this basic training the salesman may have ruiened a $10,000 engine and without a doubt ruiened someone's paint job. Realisticaly this problably wouldnt happen but you get my point. There are some people out there who have no idea when it comes to buying car parts and would take advice from anyone who they think might have SOME idea.

When I worked at Bunnings in year 10 for work experience, I had a lady get angry at me when she asked me how much concrete to use to fix in a post for a mailbox, I said I don't know sorry and referred her to one of the older guys but she got really angry, rolled her eyes and huffed off haha.

Just because a 15 year old works at a store, doesn't make them an expert lol.

[Green X]

Originally Posted by mainyard

Excuse me, R31 skyline forums...

Why would you unfairly say that people who use the 31 forum are ignorant?

If you spent more than 5 mins on there you would find people on there who have more knowledge than 95% of the people on here (I say 95% not to brag but as a true fact, as there may be experienced people on here)

Keep that bit to yourself next time buddy.

No reason a good mate of mine is a R31 fanatic and does know his stuff, I'm always ribbing him about his R31, it just filtered thou into this thread, nothing personal.

[Quicksand]

You know what i love? Spell check... :P

It's 'Super Cheap', or were you referring to Super Sheep from the computer game Worms?

hehe just toying with you mate. You will get people everywhere giving you free advice anywhere you go, just like what I'm doing now

In general i try to avoid this shop like the plague but for basic maintenance items it can be helpful. Funny story!!

[Green X]

Originally Posted by Inducted_Breeze

You know what i love? Spell check... :P

It's 'Super Cheap', or were you referring to Super Sheep from the computer game Worms?

hehe just toying with you mate. You will get people everywhere giving you free advice anywhere you go, just like what I'm doing now

In general i try to avoid this shop like the plague but for basic maintenance items it can be helpful. Funny story!!

yeah i realized that mistake right after i posted, but in the spirit of Super Cheap i opted to leave it.

[Lukeyson]

Originally Posted by Inducted_Breeze

You know what i love? Spell check... :P

LOL



You got to hand it to some of these 'Auto Shops', the staff they employ really have no idea, and because they put petrol in their car, it makes them a car expert.

[vztrt]

Originally Posted by XR8fella

You got to hand it to some of these 'Auto Shops', the staff they employ really have no idea, and because they put petrol in their car, it makes them a car expert.

They also pay them minimum wage and make give them sales target (I know in retail how could they). You think people who can be making more elsewhere (and not have to deal with moronic customers) would subject themselves to retail?

In all seriousness if a person doesn't know what they're doing, they should learn from someone who does or get it done by a mechanic, becuase what happens is if they get the correct advice they'll stuff it up and then get all angry and blame the person who told them how to do it.

[Fev]

It's a get in-get out kinda store.. Only when there is sales on though

[kircher]

I once took a wheel stud in to super cheap to get a wheel nut for it, couldn't find any, so I asked the guy at the back counter and gave him the stud. He went to a stand of nuts and bolts, and found a nut and said "here, this fits". It fit but wasn't a wheel nut. I said "no, sorry that's not a wheel nut", he then said "no, see? look! it fits..." I then had to say "no, it's not a wheel nut". The guy wouldn't listen. I then went to autobarn and the guy there had wheel nuts but gave me one that fit loosely, but was clearly an incorrect thread. I had to ask him if I could look through them myself. I did and found the one I wanted.

Other than that I do all of my shopping at Repco or Auto pro. I haven't had a single problem since. Some of the old guys that work at these shops don't even have to look through reference books to find a part.

[tankclare]

I find every place has there ups and downs. Just the other week I was replacing rear wheel bearings on a mates au wagon. Repco wanted $80-90 for EACH wheel bearing. Drove around the corner to Auto One and pick up both for just under $80. I usually find Repco good for everything I need. Supercheap sell a lot of cheap useless parts but they also have their good things like 5.5-6L bottles of oil which saves having to buy two seperate bottles each service.

[TUF_302]

The name says it all really!!

[XR Martin]

Every 2000km might be fine if he's only doing that every 12 months.

[XDV800]

What do you expect, 'A' grade mechanics to be working there?
They are briefed by the reps of oil products as to what intervals are recommended, then pass this onto the customer.
Recommending shorter service intervals means more sales for the store and manufacturer.
Capitalism fuels business. They don't give a rats about your car.
Anyone who seeks accurate information from a retail assistant regarding engine servicing is asking for misinformation.

[madmelon]

Originally Posted by yzfr101

What do you expect, 'A' grade mechanics to be working there?
They are briefed by the reps of oil products as to what intervals are recommended, then pass this onto the customer.
Recommending shorter service intervals means more sales for the store and manufacturer.
Capitalism fuels business. They don't give a rats about your car.
Anyone who seeks accurate information from a retail assistant regarding engine servicing is asking for misinformation.

I think you're unfairly tarring a great many people with that brush...

[XDV800]

Originally Posted by madmelon

I think you're unfairly tarring a great many people with that brush...

Yeah true, my apologies, but in the grand scheme of things, I believe that advice is better sought from a person with the technical aptitude or the relevant technical data, rather than some of the 16 year old casuals at a superbarn.

My missus works at one of these places and more often than not is told that she doesn't know what she's talking about, only to have customer return later to tell her they wish they followed her advice.

[bloggs24]

Originally Posted by yzfr101

I believe that advice is better sought from a person with the technical aptitude or the relevant technical data, rather than some of the 16 year old casuals at a superbarn.

Mate you just did it again. I'm 19 now, ive worked in retail since i was 15 and i know a hell of a lot more then most of the oldies i work with. Guess what... im still casual :

[Green X]

Originally Posted by yzfr101

What do you expect, 'A' grade mechanics to be working there?
They are briefed by the reps of oil products as to what intervals are recommended, then pass this onto the customer.

Hell no but at the same time they never asked what car it was, suggested maybe have a look in the owner's Manuel where service intervals are listed and "Special blend" it's OK for 5000km Give me break LMAO

Then when someone gave correct information they proceeded to dismiss it, Like sorry, i only work as a Mechanical Contractor in Mining and Oil& Gas Clearly iv got no idea.

[Mr Hardware]

I love super cheap, they have bottom radiator hoses at 8am before i need to get to my business meeting 60km away at 10am.

[snappy]

Just little things bug me, stuff thats quite simple but causes you a lot of greif .
It was only last weekend i went to auto barn for oil and a new filter . I ask the sales guy if the new drift filters for the ba's were available yet . I Had been waiting for these for a while because drift put magnets in the filters.
Anyway the sales bloke said yep they have arrived and grabbed one of the shelf .
so went home jacked the car and put it up on stands , flushed the motor couple times drained oil and removed the filter , . Went to put the new filter on guess what bloody wrong filter, wouldn't fit .
My choices then was
put old filter back on with $100+ of royal purple oil with the old filter ( no way) , or catch a cab to swap filters easy $70 cab ride there and back .
I couldn't put the old oil back in because it was mixed with the cleaning additives i used to flush the motor.
So i drained the old stale fuel out of my un-registerd motorbike put new fuel it and jump started the bike in and rode it there to swap filters .
All this because some idiot didn't look at what filter he grabbed . So i grabbed the right filter took it to the counter to swap them, then he told me the new one costs more . So i told him to deal with it im taking it anyway and told him the trouble he caused.
All he said was oh not sorry or anything . Some people :

[n1ck]

i cant standing going into super cheap or autobarn
i think bursons and repco are the go most of the time there trained in automotive spare parts or are retired mechanics or at least from some kind of automotive background

[rancidpunx]

I love listening to the advice given to customers in SC. Personally i like the store, as someone else said its just easy to run in grab something cheap and run out again. Oil, buckets, polishes etc are all good but would not buy any parts from them, filters etc.

Just today i was getting some supply's to clean up the dust over the weekend, next to me was a fairly hot chick wanting to make her car "all shiny". The sales girl gave her a clay kit and a fairly harsh cutting compound. Completley oblivious they both nodded and off she went. The results may be amusing though.