Dealership problem solving, is this good customer service or a shameless rip off?

[gstar]

Hey guys,
I recently had my 08 BF11 RTV at a Ford dealership in Perth to have a new set of keys reprogrammed. When I collected the ute, I was told that "the battery and starter motor were stuffed."
When I got home, I rang the RAC. The patrolman found the problem within 5 minutes. He replaced the terminal on the starter motor trigger wire (a 5 cent part) and saved me about $800, (the quote from Ford for the battery and starter motor). The patrolman told me that the starter motor would be good for another hundred thousand km's and the battery was fine.
The written response from the service manager said "in the past we have carried out the the same repair as the RAC did. Every time we have done this in the past, it has ended in a new starter motor and an upset customer. It is my policy that we replace the starter motor so we do not leave our valued customers stranded."
2 months on, no problems with the starter motor nor battery. Is this a case of looking after a 'valued' customer or an attempt at a blatant rip off!
Gary