Not sure but possible scam?

[Duffman]

Phone companies are dodgy. We had to return a broken item to fone zone (toombul) but they didnt want it back. The warranty there was 6 months but everywhere else 12 months (was with my dad) and he just said thats crap. The guy working there was real rude so we left. When leaving the shopping centre the guy went to get lunch walked passed my dad and said 'd**k head'. Dad went back abused him tried to fight him and the indian guy tried to brake them up. It was a wimpy guy to and I just said to him 'them fighting words' but he called security and the security guys just laughed and we left. Damn phone companies back out of everything lol.