Ford cracking down on Warranty - Page 3

mcnews · 02-06-2009, 08:03 AM

And one of the best sales tactics Ford could do in the current climate is a full five year factory warranty and/or free scheduled servicing for x amount of years...

ltd · 02-06-2009, 08:04 AM

Quote:

Originally Posted by Feathers

Dale are my local dealer - I go there for servicing, and they've been really good to me.
I developed a clunk in the back of the car, and though it was well out of warranty they pulled the back axle out, checked the diff over (found nothing wrong), tightened everything up and put it back in and didn't charge me a cent.

Never heard the clunking noise again either.

Nice to hear feathers.
Who's your service advisor there?

tex · 02-06-2009, 08:20 AM

How naive are some people?

For pittys sake, you play without the assumption you,re on you,re own come warranty claim on the power train (or any other modified area of the vehicle) then you,re going to end up sucking eggs.

Rocket science this stuff is not.

John Bowe FPV days ARE NOT full tilt track days, FAR from it.

tex · 02-06-2009, 08:22 AM

Quote:

Originally Posted by mcnews

And one of the best sales tactics Ford could do in the current climate is a full five year factory warranty and/or free scheduled servicing for x amount of years...

How about this --------- offer the cars for sale with no warranty --------- with a purchase price comensorate with that scenario.

4Vman · 02-06-2009, 08:28 AM

My dealer told me i had an issue with my diff at a routine service and replaced it without me ever complaining or pointing out the problem in the first place...
They could easily have let it go and survived past the end of the warranty period but they were proactive and get my loyalty as a result.

Bearman · 02-06-2009, 08:32 AM

Quote:

Originally Posted by ltd

Someone actually did that? Unbelievable.

The ford guy Marty was telling me of a BF XR6T that had a destroyed engine after 30,000klm (this was before they could read the pcm's for flash evidence), and Ford refused the warranty. When the customer mounted a legal challenge (letter of demand etc, legal correspondence), Ford basically referred him to youtube which featured his runs, dyno work with outputs and listed modifications. Subsequently his challenge was withdrawn and he had a mates workshop carry out the repairs.

What a goose!!

:

:

No mods is a no brainer for warranty compliance and it looks like you have to be right on the interval for services. Sounds too much like common sense to me.

mcnews · 02-06-2009, 08:44 AM

Quote:

Originally Posted by tex

How about this --------- offer the cars for sale with no warranty --------- with a purchase price comensorate with that scenario.

I am sure that would be great for the brand.... Shout we have no confidence in our products from the rafters.... :togo:

4Vman · 02-06-2009, 08:50 AM

Quote:

Originally Posted by mcnews

I am sure that would be great for the brand.... Shout we have no confidence in our products from the rafters.... :togo:

Yes.. great way to dumb the product image down...

tex · 02-06-2009, 08:53 AM

You dills - I mean for those that want to play modification.

Sometimes 4v you need to get off that high horse my friend.....

4Vman · 02-06-2009, 08:56 AM

Quote:

Originally Posted by tex

You dills - I mean for those that want to play modification.

Sometimes 4v you need to get off that high horse my friend.....

Ford couldnt (and shouldnt) give a hoot about people interested in modifying their cars... Those sales are only a small % of the big picture for them, to offer a product without warranty would most likely be illegal under consumer law anyway, and send a bad massage to consumers about their product quality, people can already buy cars without warranty, just modify it and poof!! warranty gone!!!.

ltd · 02-06-2009, 08:57 AM

Quote:

Originally Posted by 4Vman

My dealer told me i had an issue with my diff at a routine service and replaced it without me ever complaining or pointing out the problem in the first place...
They could easily have let it go and survived past the end of the warranty period but they were proactive and get my loyalty as a result.

Exactly the kind of service I receive too 4Vman. I've never had an issue with service at ford and have never really had a moment when I've thought to myself; "Gee, that's a bit expensive". I must admit that I'm very lucky as I have a great service advisor (Jorge) at Dale and a fantastic mechanic who is extremely thorough. I've often had stuff fixed under warranty that I didn't even know about. Sometime, even if a vehicle is out of warranty they'll still fix it.

flappist · 02-06-2009, 09:30 AM

Now I do not know what is funnier.

Members on a public forum openly discussing commiting fraud against the Ford Motor Company OR discussing publicly the methodology they use.

AFF is frequently read by Ford staff and it is not very hard to work out who most of the members are in real life.

cant · 02-06-2009, 09:32 AM

There is so many options you can get ( um, PAY for ) on a new car,
and not that it should be advertised either,
but i agree with TEX,
why should you HAVE to pay for something that you are only going to void on the first day?

Not getting the warranty could be a cost reducing option

b2tf · 02-06-2009, 09:35 AM

Quote:

Originally Posted by cant

There is so many options you can get ( um, PAY for ) on a new car,
and not that it should be advertised either,
but i agree with TEX,
why should you HAVE to pay for something that you are only going to void on the first day?

Not getting the warranty could be a cost reducing option

Not really, the warranty is mandatory - to sell a car in Australia you must warrant it. There is no point offering a car for sale without a warranty because a) Ford cannot legally do it and b) those who dont care about warranty will modify the car anyway, why should they sign a form saying this?

4Vman · 02-06-2009, 09:37 AM

Quote:

Originally Posted by cant

There is so many options you can get ( um, PAY for ) on a new car,
and not that it should be advertised either,
but i agree with TEX,
why should you HAVE to pay for something that you are only going to void on the first day?

Not getting the warranty could be a cost reducing option

Why would Ford bother? its a no win for them, they loose income and cop the bad wrap of product perception... The people who'd buy without a warranty would be the same ones screaming blue murder about poor product quality to their dealer or on forums like this....

"why wont my I6T hold together with 1000 RWKW's and 27lb boost.. bloody ford quality sucks, ford service sucks, my dealer sucks, the world sucks.."...

cant · 02-06-2009, 09:51 AM

Ok, I do see your points, thanks for sharing.

Am very happy with my FORDS,
and hear feed back via friends from people ive never met about my ute.
The ute is good advertising for the brand, FORD

"why wont my I6T hold together with 1000 RWKW's and 27lb boost.. bloody ford quality sucks, ford service sucks, my dealer sucks, the world sucks.."...

AND PEOPLE LIKE THAT SUCK !

Feathers · 02-06-2009, 10:18 AM

Quote:

Originally Posted by ltd

Nice to hear feathers.
Who's your service advisor there?

Domenick.

Nice guy, listens to what you say, and is straight on the phone if they find anything they need further approval for.
My front brakes were low at the last service, and he explained the costs involved with the service guys replacing the pads. It was something like $600!!
I said I was aware of it, and since my father is a licenced mechanic, we'd do them ourselves. He agreed that was what he'd do too because their price was just ridiulous.

Even when I arrived with Dad's ute he still remembered me as the owner of the "sinister" XR6.

Ian in new car sales is a great bloke too. He was still happy to give us a test drive in a G6E even though he knew we had no intention of buying one.

ltd · 02-06-2009, 10:24 AM

Quote:

Originally Posted by Feathers

Domenick.

Nice guy, listens to what you say, and is straight on the phone if they find anything they need further approval for.
My front brakes were low at the last service, and he explained the costs involved with the service guys replacing the pads. It was something like $600!!
I said I was aware of it, and since my father is a licenced mechanic, we'd do them ourselves. He agreed that was what he'd do too because their price was just ridiulous.

Even when I arrived with Dad's ute he still remembered me as the owner of the "sinister" XR6.

Don't know him, unless he's that gothic guy with the pony tail. Do you mean David? If so, he's now gone to Tynans.

Feathers · 02-06-2009, 10:28 AM

Quote:

Originally Posted by ltd

Don't know him, unless he's that gothic guy with the pony tail. Do you mean David? If so, he's now gone to Tynans.

No. I use to see David, then Dom, and I've once had Jorge.
Domenick looked to be Greek? I can't remember if he had a pony tail.

My last service was in October, so he could have moved on as well by now.

Smoke Pursuit · 02-06-2009, 10:29 AM

Quote:

Originally Posted by flappist

No the FPV track day is very tame. No high speed or continuous runs, you can work the car harder staying within the speed limits on the old putty road etc.

As a side observation, I owned a 271rwkw F6 for almost 3 years and I would have only flashed it about 10 times including resetting it to standard for services.

We did high speed runs around QLD race way for about 20 laps the day i did it.. It was pretty hard on the car and the temp was about 38 degrees on the day..

Therefore i dont agree with what you have said.

As for the car in question, we all know the you play you pay routine..

XR_Strider_GuY · 02-06-2009, 11:42 AM

Quote:

Originally Posted by ltd

It's a nice looking car too, in black. Estimated repair bill is over 7 thousand. Not surprisingly the owner doesn't want to pay for it. Apparently though, it is putting out (the owner boasted about this) over 360rwkw.

360rwkw is where it gets me and he expects warrenty?? What happened to the you play you pay deal. As we know with tuning the shops who yield more power do not carry out the rigourous testing day in day out like Ford Motor Co do to ensure no spiking on pinging at any weather or temperature.

I wonder if tuning companies are will to offer a km/year period warranty for their work to back the tuning they are doing without sacrificing longetivity.

mcnews · 02-06-2009, 11:46 AM

Quote:

Originally Posted by XR_Strider_GuY

I wonder if tuning companies are will to offer a km/year period warranty for their work to back the tuning they are doing without sacrificing longetivity.

Nizpro offer a 12 months engine and drivetrain warranty on their Stage 1 and Stage 1 + kits.

bingoTE50 · 02-06-2009, 12:34 PM

36 times hey , I would like to know who it was tuning it..I am sure most of the regular tuning guys on this forum would get a laugh out of this .
Spend 60k on a car ,spend 6k in upgrades,flog the guts out of it,the ask for warranty because he can't pay for it to be fixed , hilarious.Should have bought a BAXR6T for 20k ,then spent his 6k ,have his 300rwkw ,flogged it then fixed it...?

:

Romulus · 02-06-2009, 07:35 PM

Quote:

Originally Posted by geckoGT

Except it is coded to the VIN and they would know it has been swapped with no factory record.

What? The original PCM retain the VIN, and the spare PCM has the VIN written to it. Easily done, in fact I have a VIN writing program for the LS1 PCM's.

Matt P · 02-06-2009, 07:44 PM

Quote:

Originally Posted by TVS Super Pursuit

What? The original PCM retain the VIN, and the spare PCM has the VIN written to it. Easily done, in fact I have a VIN writing program for the LS1 PCM's.

Trust me mate they know.

rootster · 02-06-2009, 08:16 PM

sorry guys misread the inicial post.....no way in the world should it be covered under any ford warranty....whats wrong with the sump and timing cover that they need replacing.....this has to be a gee up....

burnz · 02-06-2009, 09:11 PM

Quote:

Originally Posted by flappist

Now I do not know what is funnier.

Members on a public forum openly discussing commiting fraud against the Ford Motor Company OR discussing publicly the methodology they use.

AFF is frequently read by Ford staff and it is not very hard to work out who most of the members are in real life.

the irony is not lost!!