Unable to get touch up paint for my Focus

[fanki1983]

Originally Posted by Fordman

I know it doesnt help, but i just thought id comment that i think its pathetic no ford dealer can get it in at all in Australia.

well at first i went up to the northbridge ford parts dept to ask for the paint and the girl gave me the ford falcon blueprint colour which is wrong. I took it back and asked for a refund. There is another guy who came up form the back and said really rude to me "whats the problem here?" I told him the colour I was given was incorrect. He checked my engine no etc in the computer and insisted to tell me I was given the right product and stopped being non-sense. I had to walk out and drive up my car in front of him to "convince" him the fact that he is "wrong". He looked at my car colour and went silent for a while then I was given the $15 refund.

don't get me wrong I do love my focus, however the poor customer service from ford dealership just put me off.