Your opinion on this....

[The Yeti]

Originally Posted by Nappa

i dont know what other dealers are like but here the time of day makes no difference in how the car is presented for deliveries. Our cars go through PD and then we the salespeople check them over. when doing a late delivery we often are still there well after 6pm. We dont pack up and all the staff stay so that the customer doesn't feel like we are trying to get them out the door. if there is a hic-up we make sure the problem is documented so that the service depart knows what needs to be done before the car gets there for the first service.

But i guess it only takes one bad experiance to bitter the whole process of purchasing a car.

I have purchased 7 fords from fro dealers 1 used a 20,000klm (9mnth old) NA Fairlane I'd just finished my apprentis ship at a holden dealer and was chashed up from years of being a tight , that car was nothing but trouble it turns out that my esigion to purchase a car which was an ex ford lease car and ha full log book servicing all at the selling dealers service department ha hadd so many back yeard style repairs it wasnt funny screws through heater flaps to save replaing blender motors by passes on leveling suspension fillter to name just a few.

After that I ha driven Veraddas a company vehicles for a few years, changed positions and had a choise of car so I chose an AU Fairmont ha what a joke the car in this case was a great car but the state it was delivered in was woful. and the service deptment didnt have a clue I ended up taking it to Winfords (another ford dealer) where the service was great. the next 4 were for other members of staff andd again the delivery condition was a little dissapointing but nothing too bad. then came my current BA, where do I start, the dealer was great he took me arroundd to all the people that were only too happy to shake my hand and say any thing you need in the future please call, the DP the circus manger and so on, however when the problems started what joke they were no where to be seen calls were not returned I was told I was too fussy and the pannels all fit badly in the end I turned up at 5pm when I new they wouldd have a few deliverys on the go and made a seen in the show room. an bugger me I got a drive car to take home they kept the car a week to fix every thing. I picked the car up a week later with most things simply tick fixed.

the next car I purchased for work was VZ commodore just as a test for wone of my techs to drive I did the deal I took delivery, and drove it for a week. the car was spotless on delivery there was an issue with the battery (funnely enough) but it was replaced while I waited I was asked to test ddrive the vehicle before I signed for it I got the usual meet and greet arround hte dealership. This car has now done 40,000klms and has only been back to the dealer for PM servicing.

I love my fords but man but I dont want the ford dealer crap, my BA is up for replacment in 3 months time and I have no idea what to get I want a territory but I dont want the . can any one recomend a dealer in north western Sydney that isnt going to give me all the "the cheques in the mail" and "I'll still love you in the morning crap" It will be a hard slog to sell me though, these dealers dont seem to understand the time it takes out of my day trying to get a simple thing fixed again and again and again

In case you hadnt noticed I'm still pretty ****ed

[vztrt]

Originally Posted by BENT_8

The last straw was when the car was returned under warranty for wind noise in the tops of the doors. The mechanic grabbed the door and bent the top inwards which i can assure you didn't go down well.

Send your in laws to Ford, Holden or Toyota to see how these cars are built, that happens to almost every car that comes down the production line.
But Ford shouldn't have let them see what they were doing.

[BENT_8]

Originally Posted by vztrt

Send your in laws to Ford, Holden or Toyota to see how these cars are built, that happens to almost every car that comes down the production line.
But Ford shouldn't have let them see what they were doing.

I agree with you completely and have done this "minor adjustment" many times myself under warranty but what got me was the arrogance of this guy to do it in front of us and tell us they do it to all of them.
Not a good look!