After sales service - Ford are dead serious

jphanna · 17-01-2013, 11:59 AM

I have to say that as a recent ford car customer, we are VERY impressed at the efforts they (dealership and the factory) are making to ensure that the car is spot on. and so far its is!!!

they have called my wife repeately to check that things are good with the fiesta.

is this a 'new' ford we are seeing here?

well done and with this attitude, they can real in the competitors gradually. (i grew up in ana era of ford market domination......80's)

BigAL_250 · 17-01-2013, 12:06 PM

Well if you've been having good experiences with a Ford dealer, then I'm sure they'd like you to tell us all which dealer it is?

Kable72 · 17-01-2013, 12:08 PM

I don't get very good service from my service department, and I work here...

jphanna · 17-01-2013, 12:12 PM

Quote:

Originally Posted by BigAL_250

Well if you've been having good experiences with a Ford dealer, then I'm sure they'd like you to tell us all which dealer it is?

JARVIS

that doesnt mean the other dealers wouldnt be just as good. so i dont want to knock the others.

the factory also called, so its not just at a local level.

Chrisosicko · 17-01-2013, 12:15 PM

I've had nothing but good experiences from Jarvis ford in Adelaide, no problem to big or to small.

bangm001 · 17-01-2013, 06:53 PM

Thats the issue with them, they spend so much time on people buying $14,000 dollar focus's, that they dont have time when someone spends 70+K a few times on various high end fpv models. Sorry for being so cynical.. But true facts. I will never be going back there for my services or buying a new car from them ever again.

BHDOGS · 17-01-2013, 07:56 PM

so because you cars worth more you deserve special treatment are you above the regular rabble?

Chrisosicko · 17-01-2013, 09:22 PM

I dunno about anyone else but I feel the ford dealer bashing is getting old, if your not happy with the way your treated go somewhere else. I guarantee other manufacturers dealers are no better.

Elks · 17-01-2013, 10:23 PM

Ive had plenty of great experiences from my local Ford dealers.

Cant say the same about the expensive Euro we bought for my wife.

Elks · 17-01-2013, 10:28 PM

Quote:

Originally Posted by bangm001

Thats the issue with them, they spend so much time on people buying $14,000 dollar focus's, that they dont have time when someone spends 70+K a few times on various high end fpv models. Sorry for being so cynical.. But true facts. I will never be going back there for my services or buying a new car from them ever again.

100% wrong. The very essence of good service is to treat everyone well. The person who bought a $14k Fiesta has bought the very best car the felt they can afford. They deserve service too.

bangm001 · 17-01-2013, 10:41 PM

Yeah yous are right, just venting I guess over some issues i had with them over the years. Not so much the initial purchasing experience (that was pretty good from Jarvis), mainly the after sales and service depts gets my blood boiling.

Elks · 17-01-2013, 11:26 PM

Quote:

Originally Posted by bangm001

Yeah yous are right, just venting I guess over some issues i had with them over the years. Not so much the initial purchasing experience (that was pretty good from Jarvis), mainly the after sales and service depts gets my blood boiling.

And that's ok to be cranky if you bought a $70k car you should expect to be looked after. My point was if you bought a little Feista or whatever you should be looked after too

Smoke Pursuit · 18-01-2013, 12:22 AM

Lol must be a Jarvis ford thing...

jphanna · 18-01-2013, 08:44 AM

Quote:

Originally Posted by bangm001

Yeah yous are right, just venting I guess over some issues i had with them over the years. Not so much the initial purchasing experience (that was pretty good from Jarvis), mainly the after sales and service depts gets my blood boiling.

i think that some cars, (despite what pre delivery is supposed to achieve), are just never 'right'. my old mate bought a new cougar ($45,000?) from a local dealer and spent the next 2 years raking up most of the mileage going back and forth for warranty issues. some cars just wont let up, with niggly little problems.

I bought 2 new mbikes within 9 months. the first bike has not been back for any warranty issues, and the other is a never ending saga. i can tell you that it was all smiles when i bought it from peter stevens.....after numerous warranty return visits, they dont sprinkle roses on the floor when i walk in now!!!

mike_nofx · 18-01-2013, 09:49 AM

Quote:

Originally Posted by jphanna

i think that some cars, (despite what pre delivery is supposed to achieve), are just never 'right'. my old mate bought a new cougar ($45,000?) from a local dealer and spent the next 2 years raking up most of the mileage going back and forth for warranty issues. some cars just wont let up, with niggly little problems.

I bought 2 new mbikes within 9 months. the first bike has not been back for any warranty issues, and the other is a never ending saga. i can tell you that it was all smiles when i bought it from peter stevens.....after numerous warranty return visits, they dont sprinkle roses on the floor when i walk in now!!!

Does Australia have Lemon Laws like the US?

csv8 · 18-01-2013, 10:12 AM

Quote:

Originally Posted by mike_nofx

Does Australia have Lemon Laws like the US?

No !!!

grandpa_spec_F6 · 18-01-2013, 10:16 AM

Bryan byrt ford were brilliant wheb I bought mine. Had a lady call me up the other week to check all was well a year on. Time flies when youre having fun!

Torque ford at northlakes have been very good to me with servicing. Only place I take it.

FGII-XR6 · 18-01-2013, 10:23 AM

A good dealer who cares after you buy the car is the dealer you are most likely to buy from next time.

ltd · 18-01-2013, 03:18 PM

Great news and good to hear a positive about a dealership.
Since the demise of Dale Ford I've been going to Thomson Ford in Parramatta. They're pretty good and also Jorge from Dale is working there now. Always good to have someone who knows you look after you.
So far, had 4 cars go in for service and all have come back free of problems, and the price quoted was the price I paid. Always a good thing when that happens.

zilo · 19-01-2013, 12:15 PM

Bought the missus a new C250 diesel Merc wagon last year.

Service invoices have all been for $0.00, 3 years free service inc everything.

She gets a loan car identical to the one she drives so no unfamiliarity.

Car is always washed and vaccuumed, dog hairs all gone.

Windows cleaned streak free on the inside as well.

A service feedback card with a stamp on the envelope every time.

Car was $69k.

Ford has some tough competition me thinks.

Smoke Pursuit · 19-01-2013, 12:39 PM

Quote:

Originally Posted by Ugg

Bought the missus a new C250 diesel Merc wagon last year.

Service invoices have all been for $0.00, 3 years free service inc everything.

She gets a loan car identical to the one she drives so no unfamiliarity.

Car is always washed and vaccuumed, dog hairs all gone.

Windows cleaned streak free on the inside as well.

A service feedback card with a stamp on the envelope every time.

Car was $69k.

Ford has some tough competition me thinks.

You get what you pay for.... I could easily compare that car to a Mondeo Titanium Diesel for $44,000....

You might have to pay for your service (mine gives me a free loan car) and a wash but with $25 kay in the bank why would you complain.

zilo · 19-01-2013, 01:43 PM

Quote:

Originally Posted by DASH GT

You get what you pay for.... I could easily compare that car to a Mondeo Titanium Diesel for $44,000....

You might have to pay for your service (mine gives me a free loan car) and a wash but with $25 kay in the bank why would you complain.

We did compare it and the Merc won hands down.
But this ain't the forum for such blasphemy.

mike_nofx · 19-01-2013, 07:48 PM

Quote:

Originally Posted by DASH GT

You get what you pay for.... I could easily compare that car to a Mondeo Titanium Diesel for $44,000....

You might have to pay for your service (mine gives me a free loan car) and a wash but with $25 kay in the bank why would you complain.

Sure, and I could compare a Mitsubishi Sigma to the Mondeo. Sure I gotta buy a $5 oil filter every 6 months, but I'll have $43k in the bank.

zilo · 21-01-2013, 06:08 PM

Missus read my post above and said,
I forgot to mention the box of mercedes mints they put in the glovebox every service, has the dealers phone and address on the lid....

I know its all trivial to us blokes but every little bit gets them another sale with the girls

mik · 21-01-2013, 06:22 PM

Quote:

Originally Posted by Ugg

Missus read my post above and said,
I forgot to mention the box of mercedes mints they put in the glovebox every service, has the dealers phone and address on the lid....

I know its all trivial to us blokes but every little bit gets them another sale with the girls

it would be interesting to know how they treat you with the next three years for servicing costs Ugg.

trentski · 21-01-2013, 09:59 PM

Quote:

Originally Posted by mike_nofx

Does Australia have Lemon Laws like the US?

Yeah they do, although it depends on the state you are in to some extent. I know in Vic that if the item doesn't perform as expected or you wouldn't have bought it if you new you were going to have these issues with it you can get a refund.

One of the Ranger guys had a torque converter let go and destroy the gearbox, he was quoted a stupid long wait for a new gearbox so he lodged a refund claim with fair trading. Resulted in a gearbox being found within the week and the dealer keen to do what it takes to get the refund request cancelled.

Same applies to TVs fridges etc, worth looking up what your statutory warranty rights are