Bad Parking Experince - A warning to all.

**Bundy** · 19-12-2006, 08:06 PM

Hi guys and girls, I would like to inform you all about a very bad experience I have had with a company called Brisbane Airport Parking, on Nudgee Rd Hendra.
Basically I paid to have my car left there with them for a couple of days undercover, whilst I went to Tassie. On my return I found the car parked out the front on an odd angle with the back wheels up over the gutter on the footpath and the front wheels still on the road (in their cul-de-sac). Upon inspecting my vehicle I notice the front bar cracked with scratches and gouges on the underside. I was angry, as you could expect, and filled out their form for “incident and accident”. I was not given the name of the employee that parked my car and was told the manager would contact me in a couple of days time.
I meanwhile got the ball rolling at my end by lodging a claim with my insurance company and getting 2 quotes. The manager of BAP has side stepped me for over 2 days, he arrives late, leaves early and wont return my phone calls. His staff say they don’t know his mobile number and they won’t give me the number for the owner/owners of the company.

What ever you do DON’T give these shonky people your business, they’ll take your money and thumb their nose at you.

MY car is in show condition with thousands of dollars spent on mods and upgrades, I genuinely thought that Brisbane Airport Parking would be professional and look after my pride and joy or at the very least fess up and fix the damage they caused ASAP, not try and screw me around with the hope I would go away quietly.

This Company has also got a sister/parent company call AIRPORT PARKING with locations in every capital city in Australia and 3 in New Zealand too. I would had to paint them all with the same brush, but I wont be using any of them as I fear that they would all have the same policy on damaging customers cars and not giving a hoot.

Thanks.

**Mechan1k** · 19-12-2006, 09:02 PM

I hate Airport long term car parks ... everytime I need to go to the airport and head interstate ... i used an airport shuttlebus ... much less heartache for me ... and I am about 2 hours from the airport as well ... so it does cost me ... but not in damages like it has with you.

Yaw · 19-12-2006, 09:28 PM

Are they the ones where Able rent a car used to be?
If they have any affilation at all to able rent a car you will be hard pressed to get anything out of them.
I know someone that used to work for Able.
He stated never ever under any circumstances hire anything from able or thier affiliated companies.
You see they have a "trick" they have used for years to avoid paying debts.
The whole company is in voluntary administration. Which means you have to go through the administrator. Its a very stick web they have weaved.
The only reason I think its Able if its the place I think is it is "Able's old shed".

Just found they are an affiliate

http://www.abel.com.au/helpful_links.asp

Outbackjack · 19-12-2006, 10:11 PM

Sorry to hear about your car. I know the fist clenching anger that you are feeling. I hope your insurance company goes after them on your behalf. Good luck. Cheers.

sgt_doofey · 19-12-2006, 10:57 PM

My guess is that your insurance company would be your best bet. See what they can do for you on your behalf. Otherwise, try and find out the insurance company that the parking lot uses and approach them.

fmc351 · 20-12-2006, 03:31 AM

Have you checked the kms clocked on it? I would be.

AUIIForte · 20-12-2006, 06:44 AM

Thats ******* bullshit! If it was me in that position, I would go right up to the administration and yell at them until they helped me and create a whole big scene to get people involved around you.

I really hope things turn out ok for you mate, I just dont believe how inconsiderate people can be.

desGT · 20-12-2006, 08:58 AM

Check with your insurance. If you can name the other party, hopefully there will be no cost (incl excess) to you.

My GT was damaged recently in a Care Park (Melb). Metal sign held on with plastic ties came off. Found it beside the drivers door otherwise would have missed it. It scratched the paint across the bonnet incl bulge, the right fender up the side of the w/screen and cut under the door mirror. Got a quote from my panel beater, $4,550, and they paid no worries!!!

red_october · 21-12-2006, 10:10 AM

I don't trust nobody with my car - my missus hasn't even driven it (too big for her, she says, which is fine by me).

If I have to travel, I'd leave my car in the garage and take the train down to the city then taxi to the airport.

MAGPIE · 21-12-2006, 11:45 AM

Quote:

Originally Posted by bundybloke

This Company has also got a sister/parent company call AIRPORT PARKING with locations in every capital city in Australia and 3 in New Zealand too. I would had to paint them all with the same brush, but I wont be using any of them as I fear that they would all have the same policy on damaging customers cars and not giving a hoot.

Thanks.

Funny you say this, my car was damaged at a Auckland Airport carparking company (cant remember the name). After initially denying all knowledge they eventually coughed up for the repairs, but it shouldn't have happened in the first place, thats why you use these places after all.

The Monty · 21-12-2006, 02:34 PM

Damn. Thanks for the heads up. I think I saw you turning off wynnum road, up onto the freeway a few weeks ago. I love that ute.

janek · 21-12-2006, 04:44 PM

i regularly give you a hoot when i see you... but you dont love me :(

Sucks about the car, theyll pay eventually... OR ELSE

Homer1 · 21-12-2006, 05:54 PM

I would NEVER leave my car in long term parking....just leave the car @ home and take a taxi.

blueoval · 21-12-2006, 06:07 PM

2 words - "today tonight" or "acurrant affair"

**Silver Ghia** · 21-12-2006, 09:05 PM

When I used to drive past the airport area some years ago to work each day, I saw how the valet car park drivers treated the customer cars.

The car owners would have a heart attack if they saw how they drove.

MAFIA · 22-12-2006, 03:59 AM

Quote:

Originally Posted by blueoval

2 words - "today tonight" or "acurrant affair"

good point as a guy did when his XR8 had fuel problem from a particular servo he filled up. They won't pay for damage so he called Today tonight!

070mstg · 26-12-2006, 02:17 AM

just a question to mods? you seem very quick to close some threads yet this is clearly a post which could ruin the reputation of a business, please dont get me wrong, i believe the poster, but it could be a personal grudge, or any other reason that someone may post such as this. the poster admits that he has not resolved the issue yet and has not reposted any other responses,yet a bad reputation has been created for a business, say for instance a the poster ran a competing business? i checked the rules and couldnt find much about this, can we get some clarification on attacks on business's. this is not Today Tonight guys, some proof/pics and how about wait until the claim has been resolved/refused.
a simple rant could be doing damage to some guys business,and the owner may be unaware of ANY of it
as i said please dont get me wrong, i believe the poster of this message there just seems to be some strange/inconsistant locking of threads.

GCFordChic · 26-12-2006, 11:14 AM

Bundy’s thread is not defamatory, and he has attempted to resolve the issue with management, however, they continue to give him the cold shoulder and ignore him. He is rightfully annoyed and if management decide to treat a customer that way, I do not see the problem in Bundy telling people that it is the case. The company can not stop him from telling others that he thought the service was crap and that they damaged his car, through word of mouth or the internet.
Bundy’s car is immaculate and to have it damaged while in the care of a company whose job it is to take care of other’s vehicles whilst they are away is surely something to warn others about.

070mstg, Before you suggest in a thread it should be closed, be aware there is a ‘report post’ button (the triangle in the user information area) all you have to do is click that and explain to mods why you think an expression of distain for a company should be closed.

fiery · 26-12-2006, 11:32 AM

I am sure bundy will post something as soon as he can.
070mstg I can assure you that Matt has not got a business like theirs and trying to ruin it for them (which in fact they are ruining themselves) and he is not someone to hold a grudge or anything.

He has tried really hard to get a resolution to this issue but when you can't find diddly squat out about a company, you need to be concerned.
The workers will not give information over to him about who else to contact within the company considering the Manager does not return calls and seems to be either out, busy, in a meeting or whatever when he rings. The workers also have not (probably aren't allowed to) handed over contact information (direct) for the Manager.

This makes things hard to resolve.

The insurance company were helping to resolve this but it takes time. They did say unless someone admits to damaging his pride and joy then he would be up for the excess.
That is not something I believe should happen considering this company is the one to damage the car.

If you really don't understand why some threads get locked against others then I would suggest a PM to one of the Administrators of the site apposed to posting in a thread like this.

Oh and for people's information (it has been said a few times), Matt lives a long distance from the airport and he is the type of person that doesn't like to impose on others (even if being told he isn't imposing). He was coming back into Brisbane late and didn't want to 'put anyone out'. So he thought he would pay good money to have his baby looked after and kept safe.

This is what this company claims to do, keep your car safe and cared for whilst you are away...

AUIII XR8 MAN · 26-12-2006, 05:34 PM

What a shame that this has happen. As other have stated use your insurance company as that what you pay them for.

blueoval · 26-12-2006, 06:03 PM

If I ever need parking in Brisbane, I will DEFINITELY NOT be using Brisbane Airport Parking, on Nudgee Rd Hendra. Just out of principle. If what Bundy says is true, and he has a top shelf car, imagine how they would treat a shi77er!!! Sorry, but I wouldnt be taking the risk until I see something resolved in writing.

FPV8U · 26-12-2006, 07:00 PM

Quote:

Originally Posted by blueoval

If I ever need parking in Brisbane, I will DEFINITELY NOT be using Brisbane Airport Parking, on Nudgee Rd Hendra. Just out of principle. If what Bundy says is true, and he has a top shelf car, imagine how they would treat a shi77er!!! Sorry, but I wouldnt be taking the risk until I see something resolved in writing.

Probably no differn't and thats the problem right there is they don't care, about the cars whether it be a XT or and XR6 or a GT as most of the internationals (not a racist comment, but the ones ive been to are mostly people from asian or indian countrys) that work there don't know the difference.

Envi XR8 · 26-12-2006, 07:00 PM

Quote:

Originally Posted by 070mstg

just a question to mods? you seem very quick to close some threads yet this is clearly a post which could ruin the reputation of a business, please dont get me wrong, i believe the poster, but it could be a personal grudge, or any other reason that someone may post such as this. the poster admits that he has not resolved the issue yet and has not reposted any other responses,yet a bad reputation has been created for a business, say for instance a the poster ran a competing business? i checked the rules and couldnt find much about this, can we get some clarification on attacks on business's. this is not Today Tonight guys, some proof/pics and how about wait until the claim has been resolved/refused.
a simple rant could be doing damage to some guys business,and the owner may be unaware of ANY of it
as i said please dont get me wrong, i believe the poster of this message there just seems to be some strange/inconsistant locking of threads.

070mstg, I trust then that you yourself meet these requirements of proof/pics everytime you wish to relate or voice your opinions / experiences on any issue that you have have? Have you ever given a person or company a spray without photographical evidence?

yes this post may have done some damage, but I am pleased Bundy mentioned it, cause I won't use them now. You suggest Bundy's post has attacked someone's business, well I put it to you that this business has attacked his property, been neglectful in their treatment of Bundy's car. The manager is not worth a cup of cold pi$$, cause any manager worth a grain of salt would have called the man back as was promised by the staff.

Bundy, 3 things I would do.
1st, document and diarise everything you have done while dealing with this company. Copy it all and send it attn;ed to the Manager, with a covering letter. State in the letter that several copies of this documentation will find their way to different branches of the media within a specified time frame, should your issues remain ignored.

2nd, you contact another branch and ask for their assistance to see if there is a head office that you can contact. If each branch is a franchise, then you need to let the other branches know that this brisbane branch is operating with no consideration of its customers, and tarnishing the company name as there is no way to distinguish the different franchises from one another, maybe inward pressure may be brought to bear.

3rd, then there is a website called www.notgoodenough.com go there and tell your story, then ring the company and let them know about your visit to this site and that the next step is the print and televised media.

all the best mate. I hope you get it resolved.

cheers Envi

070mstg · 26-12-2006, 07:21 PM

Quote:

Originally Posted by Envi XR8

Have you ever given a person or company a spray without photographical evidence?

yes this post may have done some damage, but I am pleased Bundy mentioned it, cause I won't use them now. You suggest Bundy's post has attacked someone's business, well I put it to you that this business has attacked his property, been neglectful in their treatment of Bundy's car. The manager is not worth a cup of cold pi$$, cause any manager worth a grain of salt would have called the man back as was promised by the staff.

yeah fair enough,have done that for sure,personally i try keep it off a permanent written open forum though.sorry if it sounded as if i dont believe the guy, was more a question of what is and isnt 'allowed' on these forums.yes i'll agree this possibly was not the place to question these policies. i have witnessed on a very different forum some damage done to a companies reputation that was out of personal vengance thats all
cheers,

Laminge · 26-12-2006, 07:37 PM

Quote:

Originally Posted by 070mstg

yeah fair enough,have done that for sure,personally i try keep it off a permanent written open forum though.sorry if it sounded as if i dont believe the guy, was more a question of what is and isnt 'allowed' on these forums.yes i'll agree this possibly was not the place to question these policies. i have witnessed on a very different forum some damage done to a companies reputation that was out of personal vengance thats all
cheers,

Dont worry mate, that was done here as well, even went to the extent of the person pretending to be from one of the current affairs shows and threatened to harm his business if he didn't remove himself from being associated with the forums.

Without hesitate that person was removed from these forums, however he has spammed several others crying fowl..

Each thread is at some staged looked at by a moderator and administrator, even though some threads are quickly closed, there are many others that are not.

**Bundy** · 27-12-2006, 10:29 PM

Thanks guys for all your thoughts and advise, I would love to post up that this has all been sorted out by now, but alast, not as yet. Being that its Xmas time would have a bearing on this, but to date the manager still isn't forthcoming and my insurance company have put it though to their collection section to chase it up. I did seriously think about ACA or TT but I thought that by posting up in here, its more like word of mouth and would definately get more "Air time" then a maybe getting it on telly for one night, with maybe 4 mins of viewing.
At least this way, its more directed to those that have a passion with their rides and want to look after them as best as they can.
Once again, thanks all.

Hunter · 27-12-2006, 11:56 PM

Quote:

Originally Posted by red_october

I don't trust nobody with my car - my missus hasn't even driven it (too big for her, she says, which is fine by me).

LOL I'm in the same situation... apparently Falcons are too big for my girl to drive. Pfffft. Not big enough some times... Eventually she'll have to drive it and I hope to convert her full time (I'm working on her letting me put the Ford calendar up in the apartment but that's a long while off).

Anyhow, I don't trust anyone with my car either. Had my car in to get a headgasket done once... came back three days later to find it had been left outside the entire time and some ******** stole my mag centrecaps.

Why are people so ********* careless with other people's property??? Treat others how you'd like to be treated???

Bill M · 28-12-2006, 08:49 AM

Bundybloke, did you put your greivances in writing or just the phone calls? They do their best to brush off the phone calls but a well written letter is harder to ignore. Big companies in my experience take letters seriously. Hope you get a satisfactory outcome.
cheers
Bill.